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Last updated: 19 Mar 2026

ShiftAI (“we“, “us“, or “our“) operates the website shift-ai.cloud (the “Site“) and provides professional consulting services including AI consulting, implementation, automation, RAG systems, chatbots, AI agents, and custom AI solutions (the “Services“).
This Refund Policy explains the terms under which refunds may be issued for our Services.

By purchasing or engaging our Services, you agree to the terms of this Refund Policy.

1. Scope

This policy applies to all paid Services purchased through the Site, including but not limited to:

  • Consulting engagements and advisory sessions

  • Managed services and retainer agreements

  • One-time project deliverables

  • Training and workshop packages

  • Any products or digital goods sold through our online store

2. Satisfaction Guarantee

We are committed to delivering high-quality work. If you are not satisfied with the Services provided, please contact us within 14 days of delivery, and we will work with you to resolve any issues. Resolution may include:

  • Revising or reworking the deliverables at no additional cost

  • Applying a credit toward future Services

  • Issuing a partial or full refund, at our discretion

3. Refund Eligibility
Eligible for refund

  • Services not yet commenced: full refund if cancelled before work begins

  • Services partially delivered: pro-rata refund for the undelivered portion, less any costs already incurred

  • Duplicate or erroneous charges: full refund of the duplicated or incorrect amount

Not eligible for refund

  • Services fully delivered and accepted by the client

  • Custom work completed according to the agreed Statement of Work (SOW) specifications

  • Requests made more than 30 days after the final delivery date

  • Failure to provide required access, information, or cooperation that prevented or delayed delivery

4. Retainer and Subscription Services

  • Monthly retainers and subscriptions may be cancelled at any time with 30 days written notice

  • Unused hours or capacity within the current billing period are not refundable

  • Prepaid multi-month packages: unused full months may be refunded upon cancellation

5. Digital Products and Downloads

For digital products, templates, or downloadable resources sold through our online store:

  • Refund requests must be made within 14 days of purchase

  • Products that have been downloaded or accessed may not be eligible for a refund

  • Defective or materially misrepresented products will be refunded in full

6. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name and company

  • Invoice or order number

  • Date of purchase or engagement

  • Reason for the refund request

Send your request to: support@shift-ai.cloud

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

7. Refund Processing

  • Approved refunds will be issued to the original payment method

  • Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank or card issuer

  • Wire transfer refunds may take up to 15 business days

  • Refunds will be issued in the original currency of the transaction

8. Cancellation by Us

We reserve the right to cancel or terminate Services if:

  • The client breaches the Terms of Service or SOW

  • Payment is not received within the agreed terms

  • Continued engagement would require us to violate laws or regulations

In such cases, a pro-rata refund will be issued for any prepaid, undelivered Services, less any costs incurred.

9. Disputes

If you are not satisfied with the outcome of a refund request, you may escalate by contacting hello@shift-ai.cloud. We will review the matter and respond within 10 business days.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

10. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date will reflect the latest revision.
Material changes will be posted on this page. Continued use of the Site or Services signifies acceptance of the updated Policy.

11. Contact

If you have any questions about this Refund Policy, please contact us.

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